Privacy Policy

1. Information We Collect

Account information. When you register, we collect your email address, password in hashed form, date of birth or age affirmation needed to confirm you are 21 or older, and account settings. When you subscribe or buy an item, our payment processor collects payment card information on our behalf, and we receive limited billing records such as plan, amount, period, transaction status, and the last digits or type of payment method where the processor provides them. We do not store full payment card numbers on our own systems.

Profile information. You may provide display name, photos and videos, biography, interests, preferences, relationship structure, pronouns and identity fields you choose to include, quiz and compatibility answers, and similar profile content. Some fields are optional, and Section 3 explains the visibility controls that apply field by field.

Verification information. If you complete identity verification, we and any verification provider we use process identification images and live images or video for the sole purpose of confirming identity and age and preventing fraud and impersonation. During periods of human review, authorized staff may view verification submissions in the review queue. Verification records are kept separate from your public profile and are never displayed to other members.

Content and communications. We process messages, media, winks, connections, blocks, reports, event activity, tickets, and other interactions you create on the service so we can deliver them, apply safety screening, and enforce our Terms and Guidelines. Video call content is treated specially and is described in Section 5.

Technical and usage information. We collect device, browser, and log information, such as IP address, device type, operating system, access times, pages and features used, crash data, and identifiers needed for security, fraud prevention, and analytics. We use this information to keep accounts secure, debug the service, and understand aggregate usage.

2. Location Information

ECLIPSE uses approximate location only. When you set your location, we collect the city and ZIP code or postal area that you provide, and we use that approximate area to show distance buckets, local discovery, and nearby events. Distances shown to other members are approximate and are presented in ranges or rounded form, not as a precise address or live position.

We never collect device GPS location. ECLIPSE does not request, access, or store precise GPS coordinates from your phone, browser, or other device, and we do not track your live movements. If your device or browser offers location permission prompts for other reasons, ECLIPSE does not use that permission to obtain GPS data for profiles, discovery, or events.

For home-hosted events, a host street address, where one is lawfully provided for event operations, is held in the event record and is not a member profile location. Its restricted display is governed by the Host Terms, and it is never shown as a public profile location.

3. Per-Field Visibility Controls

Most profile fields carry their own visibility control, so you can decide, field by field, who sees that field. Depending on the field, choices may include showing it to all members who can view your profile, showing it only to connections, showing it only after a mutual share, or hiding it entirely. Private galleries, boundaries, and similar sensitive fields default to the more restricted option, and boundaries are visible to a connection only when both members have shared theirs.

Changing a visibility setting changes future display of that field to the audience you select. It does not recall copies that another member may have lawfully captured outside our control before the change, which is one reason we apply watermarking and prohibit redistribution of private media under our Terms and Guidelines.

Some information is always shown in limited form for the service to function, such as a display name, a primary photo where you choose to be discoverable, approximate distance bucket, and verification or subscription badges where they apply. If you browse in an incognito mode offered as a plan feature, your visibility to other members is limited as described at the time you enable it, and members in incognito mode leave no profile view record, as stated in Section 4.

Hide-from-contacts tools, blocking, and reporting are available on every plan free of charge. Hiding from contacts by manual entry uses the information you enter for that purpose only and is not used to build a public social graph.

4. Profile View Tracking

We track profile views so we can provide view counts and, for subscribers, viewer identity features. When a member who is not in incognito mode views your profile in a way that counts as a view under our product rules, we record the viewing account, the viewed account, and the time of the view for this feature and for related profile insights.

Disclosure of what each plan sees. Free members see counts, meaning how many members viewed their profile, without the identities of the viewers. Select members see who viewed them, meaning the identities of viewing members who left a view record, together with counts and related insights. This difference is intentional and is disclosed here and in the product so that members can make informed choices about browsing and about subscribing.

If you do not want a view recorded, do not view the profile, or use incognito browsing where your plan includes it. View records are used to provide the feature, profile insights, and safety and abuse prevention, and they are retained and deleted under Section 9.

5. Media, Watermarking, and Screenshot Alerts

Media you upload passes through screening before it is displayed where screening applies. Media may be held as pending until screened, and media flagged by our systems or by reports may be quarantined for staff review, including in a dedicated safety queue for suspected unlawful material. Screening metadata, moderation decisions, and report history are retained for safety, legal, and audit purposes as described in Section 9.

Private and chat media carry a faint watermark naming the viewing member and date. When you view another member private gallery media or media inside a chat, the copy shown to you may display a light, semi-transparent watermark that includes your member identifier or display identity and the date of viewing. The watermark is a deterrent and a tracing aid if private media are redistributed without consent. It does not change the underlying file the owner uploaded, and it is applied to the viewing copy.

Screenshot alerts arrive only with mobile apps. ECLIPSE does not provide screenshot detection on the web, and no member should rely on a screenshot alert while using the web version. Where our native mobile applications offer screenshot or screen recording alerts for certain private media, those alerts depend on operating system capabilities, may not capture every method of copying, and are a courtesy signal, not a guarantee of prevention. The absence of an alert never means that copying was permitted. Copying or redistributing private media without consent violates our Terms and Guidelines regardless of whether an alert fires.

Video calls are never recorded by ECLIPSE, as stated in the Terms of Service. We process signaling and metering metadata needed to place the call and apply allowances, but we do not record call audio or video.

6. How We Use Information

We use information to operate the service, create and maintain accounts, verify age and identity, show profiles and approximate distances, deliver messages and calls, process subscriptions and tickets, run events tools, and provide customer support.

We use information to keep the community safe, including screening media, reviewing reports, detecting fraud, solicitation, trafficking facilitation, impersonation, and ban evasion, enforcing our Terms, Guidelines, and Host Terms, and meeting legal obligations. Safety uses are not optional features and are not paywalled.

We use information to understand aggregate usage, fix errors, improve features, and develop new features, using de-identified or aggregated data where reasonably possible. We use contact information to send transactional messages, including receipts, billing notices, security notices, pause and scheduled deletion confirmations, verification notices, and safety communications. Those essential messages are sent regardless of marketing preferences. Marketing messages, where offered, carry an opt-out.

7. How We Share Information

With other members. We share profile information, media, and messages with other members according to your visibility settings, connection status, event participation you opt into, and the features you use. Think carefully before sharing sensitive information in messages or at events, because other members may retain what they see outside our control despite our rules and watermarking.

With service providers. We share information with vendors who help us operate, such as hosting, database and storage, email delivery, payment processing, identity verification, video calling infrastructure, media screening, analytics, and customer support providers. Providers receive only what they need for their service to us, are bound by contract to protect it, and may not use it for their own marketing.

For legal and safety reasons. We may disclose information where we reasonably believe it is required by law, subpoena, court order, or other lawful process, or where disclosure is needed to protect the rights, safety, or property of ECLIPSE, our members, or the public, to detect or report suspected trafficking, exploitation, or material involving a minor, or to enforce our Terms. Where the law allows and it does not compromise an investigation or safety, we will attempt to notify the affected member of a legal demand.

In a business transfer. If ECLIPSE is involved in a merger, sale, financing, or transfer of assets, member information may be transferred as part of that transaction, subject to continued protection consistent with this Policy and to notice where required by law.

We do not sell personal information for money, and we do not share private profile fields, verification documents, or private media with advertisers. Any sponsored or partner placements on the service are platform inventory, clearly labeled, and do not give the sponsor access to your private data.

8. Cookies and Similar Technologies

We use cookies and similar technologies that are necessary to sign you in, keep your session secure, remember preferences, apply pause and visibility states, and measure aggregate performance. Some analytics and performance tools may use identifiers to understand how features are used in total, not to build advertising profiles of your lifestyle interests.

You can control cookies through your browser settings. Disabling necessary cookies will break sign-in and core features. We do not use third-party advertising trackers to target you with lifestyle advertising on other sites based on your ECLIPSE profile or activity.

9. Data Retention and Scheduled Deletion

We retain information for as long as your account is active and for a reasonable period afterward for safety, fraud prevention, accounting, dispute handling, and legal compliance. Billing records, moderation and report records, and transaction ledgers may be retained longer where law, tax, payment, or audit duties require it, even after profile content is erased.

Scheduled deletion erasure. When you schedule deletion, your profile is hidden immediately, and permanent deletion occurs 48 hours later at the time shown in your account. At permanent deletion, we erase or de-identify your profile content, photos, and account identifiers from active systems, subject to the limited retentions in this section. Backups containing account data are overwritten in the ordinary backup cycle, and copies retained for legal, safety, accounting, or abuse prevention are restricted to those purposes and are not restored to a public or member-facing profile.

If you cancel scheduled deletion before the deadline, or pause your account, which cancels a pending deletion, erasure does not occur and your account is preserved in the state that applies after that action.

Host and transaction records connected to events, payouts, refunds, and chargebacks may be retained after a member account is deleted to complete settlements, resolve disputes, and meet financial record duties. Those records are kept in financial systems with the minimum personal information needed for that purpose.

10. Your Choices and Rights

You can review and edit much of your profile, change per-field visibility, manage notification preferences, pause your account, schedule deletion, download billing history shown in the account, and block or report other members from inside the service. You can contact support@eclipselsapp.com to request access to, correction of, or deletion of personal information that you cannot manage in the account, and we will verify your identity before acting on a request that could expose or erase another person data if fulfilled without verification.

Depending on your state of residence, you may have rights to know, access, correct, delete, or limit certain uses of personal information, and to appeal a decision on a request. We will honor rights that apply to you under applicable law and will explain any lawful basis for a partial denial, such as a retention needed for safety, a pending dispute, or a legal duty. We will not discriminate against you for exercising a privacy right.

Because ECLIPSE is an adults-only lifestyle service, we encourage members to use display information thoughtfully. If you believe another member has posted your personal information or private media without consent, report it in the app and contact support@eclipselsapp.com so we can review it promptly.

11. Security, Age Restriction, and Contact

We use administrative, technical, and organizational safeguards designed to protect personal information, including access controls, encryption in transit, hashed passwords, and restricted staff access to verification and safety queues. No system is completely secure, and you should protect your password, use a secure device, and report suspected compromise promptly. We will notify members of a data incident where notification is required by law.

ECLIPSE is not directed to anyone under 21, and we do not knowingly collect personal information from anyone under 21. If we learn that an account belongs to a person under 21, we will close it and delete its information subject to safety and legal retention duties.

We may update this Policy from time to time, update the version and date at the top, and provide notice of material changes through the service or by email where reasonably practicable. For privacy questions, requests, or complaints, contact us at support@eclipselsapp.com. For legal notices, contact legal@eclipselsapp.com.